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ACERs Heart Failure – Community IV Diuretic Service

The  Community IV diuretics and emergency response service is now up and running.

The service can be contacted by:


Tel:   0207 683 4698

Age UK

For advice on benefits and welfare you can contact Age UK on 0800 917 9830

Bereavement counselling

0300 303 0400

Better at Home

Better at Home provides members with free access to over 600 online classes, plus workouts of the week, nutrition and wellness information, and exclusive member benefits.

Access Better at Home for free

Free exercise videos from the NHS

We are undefeatable supports those with long term health conditions to be more active.
Active 10 is a free walking tracker app that supports patients adding even 1 minute of exercise to their day and work towards meeting the recommended physical activity guidelines. Speaking Up and Speaking Out for adults with a learning disability in Hackney – “Giving a voice to the unheard”

BEAT – The UK’s Eating Disorder Charity

YoungMinds – children and young people’s mental health charity 0808 802 5544  0300 111 0444 for People with a learning disability and their families 0808 800 4104 National Autistic Society

Challenging Behaviour Foundation Families of children, young people and adults with a severe learning disability and behaviours that challenge 0300 666 0126

Better Together Hackney

If you are a Hackney Resident, and your BMI is over 30, or over 27.5 if you are Asian or Black, you can self refer straight into the healthier together free gym trial without a GP referring you, as long as you meet these BMI criteria, and you do not have any other health conditions.

Child Blood Tests

Parents of children 11 and under call Homerton Hospital’s Starlight Clinic on 02085105544 to book appointments between 9am and 5pm. They no not offer walk-in appointments at this time. Children 16 and under with learning disabilities or difficulties can be booked into the Starlight Clinic. For all children appointments at this clinic, please remember to present the provide blood forms from the GP.

Coil Fittings

Please call reception and they will send a link via text message for self-referral. Please read these leaflets and decide on which you prefer.

Copper coil (non-hormonal)
Mirena coil (hormone coil)
You must abstain from sex from your last period to the day of your appointment.
Before your appointment, you must have a sexual health test. You can do so here: or call 020 7683 4103 to arrange swabs.
Please take over the counter painkillers 1-2 hours before your appointment.

Counselling and other mental health support

020 7683 4278 or email

Or contact MIND

Derman (counselling and support for Turkish speaking patients)

0207 613 5944

Disabled Access – The Community Library Service

The Community Library Service is a free service that brings library material to people’s homes, who are unable to visit the library in person. This can be due to care responsibilities, disabilities or health issues. The service’s visits work on a monthly basis, and are for any Hackney resident. The Library Service can also deliver books to nurseries, day centres and Homerton Hospital and St Joseph’s Hospice.

They also offer telephone reading groups, where people talk about a book they have all read.

To sign up for this service please call them on 020 8356 5238 or email

Domestic abuse

NATIONAL 24 HOUR HELPLINE – 0808 2000 247




MEN’S ADVICE LINE – 0808 8010327

RESPECT – 0808 802 4040

GALOP – 0800 999 5428

You can self refer for support and advice by following the links here:

Emergency tropical diseases clinic

Call 020 3447 5959 or go to

Free sexual health tests online

Hackney Caribbean Elderly Centre The Mental Wellbeing Group

The Group is for people with early onset dementia. It provides support and help in understanding and managing the condition effectively.

For more information call: 020 7923 3536 or Email: 

Hackney Social services

0208 356 6262

For social support email

For urgent help call 020 8356 23 00

Headway East – Family Support For Brain Injuries

Headway East London is a charity supporting people affected by brain injuries. They work to empower the community of brain injury survivors and their families and support them in thinking positively about their futures and new possibilities. By sharing information, offering therapy services, and community support, Headway East promote understanding and awareness around brain injury. Headway East offer specialist support for survivors, family, friends and carers in 13 different London Boroughs.

Submit to Love Studios is a group of artists who have survived brain injuries. They are all members of Headway East, and in their mission ‘Discovery Through Art’ they work in an atelier in East London making art, while making new connections, learning new skills and exploring different approaches to creating art.

More information about Headway East

More information about Submit to Love

Mammogram (Breast cancer screening after age 50)

Maternity Services

If you are pregnant you can self refer to most London hospitals. The local hospital is Homerton and you can refer yourself here:

Or call 0208 510 7175

Homerton maternity helpline (for those already under their care) 0208 510 5955

Mental Health

Mental health crisis helpline 0800 073 0006

Muscle and joint problems

For an appointment to address a new joint or muscle problem, click here:

Musculoskeletal Direct

Musculoskeletal Direct is an online questionnaire designed to help you receive the right care at the right time for problems such as back, neck & joint pain. This is helpful for patients how cannot get an appointment with one of our First Contact Practitioners here at the practice.

Please click on the link to access the service:

Need Help With Psychotherapy Costs?

A list of non-NHS, low cost, psychotherapy organisations in London which are all providing good quality therapy from trained staff

Social services – for extra care, meals on wheels, home adaptations

Hackney Social services

0208 356 6262

For social support email

or complete this form

Form for Social support

Opportunities For Financial Aid –  Hackney Giving

Cost of living grants of £5k are available from a total funding pot of £75k. Funding is provided to reduce the impact of the rising cost of living on people living in Hackney.

Full guidance can be found at:

If you are having network meetings and events, please do make your attendees aware of this opportunity.

Power Up!

A City and Hackney’s new interim weight management service for young people aged 5-19 years and their families.

This new programme has been designed by an MDT team at Homerton Hospital and will run using a web-based application and via face-to-face sessions over a period of 12 weeks. For those unable to access the web, 1:1 telephone support will be provided in addition to the face-to-face sessions.

The service will be taking referrals – which can be found on the website from Wednesday 1 March 2023 and can be accessed via this e-mail or telephone: 020 7014 7066.  In addition, there will be informal drop-in sessions on Tuesdays 10-10:30 for the next four weeks , which can be accessed by this link.


The National Society for the Prevention of Cruelty to Children (NSPCC) — a national charity campaigning on behalf of children/young people. They offer helplines for children as well as adults.


  • The Family Rights Group (FRG) — provides free confidential advice and support to families whose children are involved with local authority children’s services.


The Coram Children’s Legal Centre (CCLC) — provides free legal information, advice, and representation to children/young people, their families, and to carers and professionals


  • Family lives — a national charity providing help and support on all aspects of family life. It’s confidential service Parentline (0808 800 2222) offers information, advice, guidance, and support on any aspect of parenting and family life


We are committed to safeguarding and protecting people effectively when they are at risk of abuse, mistreatment and neglect. Are you worried about someone? For advice or information call

  • 020 8356 5782 (Hackney Safeguarding Team)
  • 020 7332 1224 (City of London Adult Social Care Team)

St Joseph’s Hospice

For support with end of life care and palliative care call 0208 525 6000

Smoke free Hackney

Smokefree Hackney is your local NHS stop smoking service, and we are continuing our work to help smokers quit during the pandemic: as we cannot currently see smokers in person we are running telephone and email support and advice sessions and arranging to supply stop smoking medications via local pharmacies. You can contact Smokefree Hackney by calling 0800 046 9946 email

Click here for Free pharmacy treatment for eligible patients

Click here for twitter’s Find support services in City and Hackney

Do you know your risk of developing diabetes? Find out today using the @DiabetesUK risk tool.

Stop Smoking Self-Referrals

There are many pharmacies in the local area that offer assistance for those wishing to stop smoking. The link below shows where this service is available, patients can walk in without an appointment to discuss this service or take requests on the phone using their contact information. Click on the link below to find out more.

Patients can also self-refer by calling 0800 046 9946 or emailing:

Support for people with dementia and their carers

  • Alzheimer’s Society City and Hackney: 020 8533 0091
  • City and Hackney Carers Centre: 020 8533 0951
  • Alzheimer’s Society Dementia Adviser 020 8533 0091

Termination of pregnancy

Patients are able to self-refer booking at their own convenience and locations using the dedicated central booking service at BPAS on 03457 30 40 30

Toenail Cutting

Unfortunately we do not arrange toenail cutting, however for a low fee, Hoxton Health can arrange this:
020 7739 2533

Turning Point (For help with alcohol and drug use problems)


Secure Email:


Service phone number: 0345 144 0050

Emergency mental health crisis line

A 24 hour mental health helpline on 0800 073 0006 for people of any age who may have long term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue.

Whatever you’re going through right now, you can contact Music Minds Matter

0808 802 8008

Available 24 hours a day, seven days a week, Music Minds Matter is Help Musicians’ dedicated mental health support line and service for the whole UK music community.

Homerton offer a full range of sexual health services at four locations, please click here for details or call 020 7683 4103 between 9am and 3pm.

We provide sexual health advice and are able to offer full screening for sexually transmitted diseases for men and women including HIV testing. Please ask for an appointment with the Healthcare assistant.

You can also go to for free testing for Londoners who have no symptoms or mild symptoms.

OUT OF HOURS emergencies when the practice is closed please call 111 or 999