Job Vacancies

Patient Services Supervisor

Salary £26,000

Hours: 37.5 hours/week – Monday to Friday

The Heron Practice, is a multi-award-winning teaching Partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region looking after circa 12,000 patients.

Located close to Manor House underground station, offering a friendly and supportive working environment.   Our full complement of staff include Salaried Doctors, Clinical Pharmacist, Practice Nurses, Health Care Assistants, Patient Services staff round out our team.

Job summary 

We are looking for a highly motivated and enthusiastic Patient Services Supervisor to join our existing Patient Services team in providing excellent service and support to our patients.

Applicants must have worked in Primary Care and have proven supervisory experience.

Excellent interpersonal skills and IT literacy are essential, as is the ability to work flexibly as part of a dedicated team and to manage your own workload as well as coordinate others. The practice uses the EMIS Web clinical system.

What you can expect

• A large friendly team.
• *Weekly team meetings* and quarterly full staff practice meetings.
• Yearly in-house *appraisals* and PDPs.
• A strong ethos of *supporting staff wellbeing*; regular social and team building events, away days and parties. Any excuse to celebrate.
• Car *parking.*. Eateries and coffee shops  nearby, reservoir with swimming
• Cycle to work scheme.

About us 

The Heron Practice is a very well established, high achieving and dynamic four partner GP practice, located close to Manor House underground station, offering a friendly and supportive working environment.

• GMS 12,000 patients
• High QoF achievement
• EMIS Web
• Teaching practice

Informal visits are very welcome.

If you would like to discuss this role further please contact or for more information please contact anne.collings1@nhs.net or send your CV.

Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving practice workload and staffing levels:

Job Description

• Responsible for the smooth and efficient running of all front line patient services.
• Responsible for ensuring adequate staffing levels are maintained and that suitable contingency plans are in place to cover for both planned and unplanned absences.
• Responsible for co-ordinating the patient services team’s workload and ensuring all work is completed within required timescales both upstairs and downstairs staff.
• Responsible for allocating administrative tasks to self and staff and for ensuring these are carried out efficiently and in accordance with practice procedures, protocols and time-scales.
• Responsible for dealing with front line patient issues, concerns and complaints and for ensuring these are escalated to the Patient Services Manager as appropriate.
• Responsible for ensuring adequate supplies of stock, equipment and vaccines etc. are maintained and raising order requests as appropriate.
• Responsible for monitoring the practice email account and taking appropriate action as required.
• Responsible for monitoring the practice appointment system to ensure appointments are booked correctly and utilised efficiently.
• Responsible for raising repair order and maintenance requests with NHS Property Services as required and for ensuring these are completed in a timely manner.
• Responsible for ensuring all incidents, accidents, significant events are documented in accordance with practice procedures and that the Patient Services Manager is informed accordingly.
• Responsible for ensuring good housekeeping, health and safety and infection control standards are maintained throughout the practice and for reporting any issues or breaches to the Patient Services Manager immediately.
• Responsible for providing day-to-day support to staff and ensuring individual training and development needs are identified and met.
• Assist with/undertake annual staff development reviews as required.
• Assist the Operations Manager with the induction and training of new staff as required.
• Maintain appropriate records, undertake searches and audit and prepare reports/statistics as required.
• Assist with the practice call and recall systems as required.

• Assist the Operations Manager in creating and updating practice policies, procedures and protocols as required and ensure these are adhered to.

• Attend practice and other related meetings contracted hours when necessary.
• Continually assess and evaluate systems recommending changes and improvements to the Patient Services Manager as appropriate.

A full job description is available on request.

Disclosure and Barring Service Check 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.