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Noticeboard

AUGUST BANK HOLIDAY 2020 
The practice will be closed on:

Monday 31st August, 2020

Should you require emergency medical assistance when the practice is closed please contact NHS 111. 



Please be sure to order your repeat prescriptions in good time - prescriptions take 2 working days to process.



Email Communications
We are now able to offer the option for patients to receive non urgent documentation via email - please see our Patient Online Services page for further information or access the consent form below:
Patient Consent Form for Email Correspondence

 

Mental Health Awareness - Every Mind Matters

Every Mind Matters

Every Mind Matters

 

e-Redbook - A Primary Care Guide
The Redbook is the digital version of the paper red book given to parents when a baby is born. At present it is an additional offer to the paper red book but in time it will replace it for those who want a digital record. By the end of 2019 Redbook will be offered to all parents giving birth in London. Please see below for further information:

https://www.eredbook.org.uk/

WiFi Now Available
Please see below for information about how to access WiFi here at the practice:
Heron Practice Wifi

Hackney Shine Service

Get help with your energy bills and staying well and warm:
Hackney Shine Service

 

Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Drs Clare Baptiste, Elizabeth O'Donovan and Robert Knowles undertaking their "in service" placement with us. 

Some of your medications will be prescribed on a regular basis. You can get repeat prescriptions of your regular medications in the following ways:

Using our Patient Online Services

To set up an account complete our registration form and return it to the practice

Patient Online Services Registration Form

Once registered you can access the online system here.

 

Via your nominated pharmacy  

You will need to arrange this service with your nominated pharmacy who will order your prescription for you.

 

You can send in your repeat prescription request to the practice by post.

 

WE CANNOT TAKE REQUESTS FOR REPEAT PRESCRIPTIONS OVER THE TELEPHONE

PLEASE NOTE YOU ARE NO LONGER ABLE TO COLLECT YOUR PRESCRIPTION FROM THE PRACTICE

YOUR PRESCRIPTION WILL BE AVAILABLE AT YOUR NOMINATED PHARMACY 2 WORKING DAYS FOLLOWING RECEIPT OF YOUR REQUEST (EXCLUDING WEEKENDS AND BANK HOLIDAYS)

 

DID YOU KNOW THAT THERE ARE DIFFERENT WAYS OF GETTING YOUR PRESCRIPTION IF YOU ARE ON REGULAR TREATMENT?

  • Batch Prescriptions If your medicines are stable and you are happy to go to the same pharmacy to collect your medication - ask your doctor for a batch prescription. Your doctor could give you 6 months or 1 year of medication for your pharmacist to dispense to you every 1-2 months (so you won't need to keep revisiting the practice!).
  • Pharmacy Service Many pharmacies will order your prescriptions regularly for you. They can also collect the prescription form from us so that all you do is collect your medication from the pharmacy. You will need to contact your local pharmacy to arrange this service.
  • Delivery Service Many pharmacies will order the prescription from us, collect it from us and deliver the medication to you if you are housebound or have difficulty getting out. You will need to contact your local pharmacy to arrange this service.

 

 
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