You can make an appointment by calling the practice on 0203 994 6900 or by using Patient Online Services.

Patient Online Services gives you the option to see some of your medical records, order repeat medication and book appointments online using your internet browser or by downloading the NHS app.

To register please  please complete the registration form here and email it to CAHCCG.theheronpractice@nhs.net

Already registered? You can access the online appointment system here or use the NHS App.

app

**Don't need your appointment any more? Please cancel it so we can offer the appointment to someone else. Thank you**

E-consultations

You can email any non-urgent or administrative queries directly to the practice here and we will endeavour to respond within 2 working days.

Email

We can email fit notes, private letters, and other non urgent documents to you directly. 

In order to arrange this facility we will require you email a consent form here to CAHCCG.theheronpractice@nhs.net

 

Please note this service is only available to patients who are 16 years of age or over and this email address is not monitored or used for receiving emails from patients. 

Text and video consultations 

We also use text and video messaging services to support patients. Please make sure we know your up to date contact details. You can update them here:

https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=f84119

 

HOME VISITS

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

 

All our appointments are now initially telephone or econsultations. GP telephone consultations can be booked up to 7 days in advance or on the day. You may be offered a text message, video or face to face consultation after your initial appointment. 

We do offer telephone consultations later in the evening on a Tuesday, Wednesday and Thursday for those patients who find it difficult to contact us during our usual opening hours. These consultations can be booked online or by contacting the practice.

 

EXTENDED ACCESS HUBS

In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant/blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting the practice during opening hours or by calling NHS 111 when their practice is closed. 

Staff at the extended access hubs will have access to your medical records to ensure that you receive the best possible care and support.

DUTY DOCTOR

The Practice Duty Doctor is available from 8:00am until 6:30pm, Monday to Friday (excluding bank holidays). If there are no telephone consultations available and your health concern/problem is urgent a member of our team take your details, telephone number and brief details of the problem and arrange for the Duty Doctor to call you back as soon as possible.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website