APPOINTMENT SYSTEM

We aim to offer an appointment within 48 hours. We would like to offer your choice of doctor or nurse if they are available/wherever possible.

HOW TO MAKE AN APPOINTMENT

You can contact the surgery after 8am to make an appointment. You can (pre) book appointments up to 4 weeks in advance. You will be given an appointment time during morning or evening surgery to see a named doctor or nurse. This will be with a doctor or nurse of your preferred choice wherever possible.

Urgent same day (book on the day) appointments are for 1 problem only

Please note that as this is an urgent clinic, emergencies may result in you not being seen at your appointment time.

We also offer telephone consultations.These are for patients who want to discuss health problems with a doctor and feel they don't need to be examined; these appointments can be booked up to 1 week in advance. Please note these consultations are not for general information/advice that can be obtained via NHS Choices or NHS Direct.

Under 5's: We will see unwell babies and under 5 year olds at a special time of 8:30am. This is for emergency consultations and cannot be booked in advance. If possible please phone reception to let us know that you are on your way. If you arrive after 8:45am you may not be seen. Reception will advise you what time to return to surgery.

APPOINTMENT INFORMATION

Please help us to help you so that surgeries can run to time. When you make an appointment with your doctor it is booked for a 10-minute consultation. If you have more than one ailment that you wish to discuss, start with the one that feels most important to you. If the doctor feels that more time is needed to consult with you on the other issues then he/she will ask you to make another appointment.

Please note that patients may be asked to reappoint if they are more than 10 minutes late for their appointment.

EXTENDED HOURS

We now offer a limited number of later appointments on Tuesday, Wednesday and Thursday evenings for those patients who find it difficult to attend the surgery during our usual opening hours. These appointments can be booked by contacting reception.

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Disabled Access

Our health centre has suitable access for disabled patients.

All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

A hearing loop is in place at the front reception desk and portable hearing loops are available for use in consulting rooms.

There are designated disabled parking spaces in the car park.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.

GP Training

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.