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Noticeboard

Carers Week - Wellbeing Day
Please use the link below for details of this event which is being held on 13th June, 2019.
Carers Week - Wellbeing Day

Intrauterine contraceptive device (COIL) fitting and removals
Unfortunately the practice is no longer providing this service. We apologise for any inconvenience this will cause. Please contact reception if you require any further information or details of other service providers.

16 week Antenatal checks
From 1 April 2019 the practice will no longer provide 16 week antenatal checks, these will be delivered by Homerton maternity service. To arrange your antenatal check please contact your named midwife, if you are unable to contact your named midwife please contact the maternity helpline at the Homerton on 0208 510 5955. We apologise for any inconvenience this will cause.

Hackney Shine Service
Get help with your energy bills and staying well and warm:
Hackney Shine Service

Friend and Family Test
Please let us have your views via this website (please see the "Have Your Say" section below) or by completing a form available at the practice. 

Patient Forum
We are always looking for more patients to join our Patient Forum Group. For further information please contact Mandy Lawrence, Practice Manager, or click on "Further Information Patient Group" on the home page. 

Named Accountable GP
The NHS standard contract for 2015/16 requires that all patients, including children, are allocated a named, accountable GP. The named, accountable GP will have overall responsibility for the care and support that the practice provides for you. This does not prevent you from seeing any GP in the practice as you currently do.
If you would like to know who your named GP is please contact reception.

Change of Telephone Number
It is very important that you let us know if you change your telephone number.
You can do this by completing:
* the on line change of details form at the foot of this page
* the change of details form available from reception

Alternatively you can include the details on your repeat prescription request.

Dr Mareeni Raymond & Dr Jane Miles
Drs Raymond and Miles are currently away on maternity leave.

GP Registrars
As you may be aware the Heron Practice is a teaching practice.
We currently have Dr Clare Baptiste undertaking her "in service" placement with us. 

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.


The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.



 
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