News:

August Bank Holiday
We will be closed on Monday 30th August.
If you require a repeat prescription please let us have the request by 6.30pm on Wednesday 25th August.

GP Registrar
As you may be aware the Heron Practice is a teaching practice.
We are pleased to welcome Dr Amy Short who will be starting a twelve month "in service" placement with us on 10th August.

Telephone Consultations
Patients who want to discuss health problems with a doctor and feel they don't need to be examined can request a telephone consultation; these can be booked up to 1 week in advance. 
Please note these appointments are NOT for general information/advice that can be obtained via NHS Choices or NHS Direct.
Please contact reception to book a telephone consultation or for further information.

 


 

Practice Opening Times

Monday - Friday:08:00 to 12:4514:15 to 18:30

clockAPPOINTMENT SYSTEM

We aim to offer an appointment within 48 hours. We would like to offer your choice of doctor or nurse if they are available/wherever possible.

HOW TO MAKE AN APPOINTMENT


You can contact the surgery after 8am to make an appointment. You can (pre) book appointments up to 4 weeks in advance or if you need to be seen more urgently you can request a same day (book on the day) appointment. You will be given an appointment time during morning or evening surgery to see a named doctor or nurse. This will be with a doctor or nurse of your preferred choice wherever possible.

We also offer telephone consultations. These are for patients who want to discuss health problems with a doctor and feel they don't need to be examined; these appointments can be booked up to 1 week in advance. Please note these consultations are not for general information/advice that can be obtained via NHS Choices or NHS Direct.

Under 5's: We will see unwell babies and under 5 year olds at a special time of 8:30am. This is for emergency consultations and cannot be booked in advance. If possible please phone reception to let us know that you are on your way. If you arrive after 8:45am you may not be seen. Reception will advise you what time to return to surgery.

APPOINTMENT INFORMATION

Please help us to help you so that surgeries can run to time. When you make an appointment with your doctor it is booked for a 10-minute consultation. If you have more than one ailment that you wish to discuss, start with the one that feels most important to you. If the doctor feels that more time is needed to consult with you on the other issues then he/she will ask you to make another appointment.

Please note that patients may be asked to reappoint if they are more than 10 minutes late for their appointment.

EXTENDED HOURS

We now offer a limited number of later appointments on Tuesday, Wednesday and Thursday evenings for those patients who find it difficult to attend the surgery during our usual opening hours. These appointments can be booked by contacting reception.